At ScottishPower, we are committed to protecting your privacy. To understand how your personal data will be treated whilst visiting this web site, please read the following policy. Our policy may change from time to time so please review it periodically.

1. How do we collect your personal information?

We collect information in several ways from different parts of our web site.

The information collected is the information you provide to us when registering to our site, by corresponding with us by phone, e-mail or otherwise, or by opting to keep updated about our projects.  The information you give us may include (without limitation) your name, address, e-mail address, phone number and areas of specific interest regarding our projects, for example.  

Personal data may also be requested when you report a problem with one of our sites or services. If you contact us, we may keep a record of that correspondence (including telephone calls). We do this to help us improve our overall service.   Whenever we do ask you to provide personal details – and the reason isn’t obvious – we’ll always explain why.


2. What are "cookies" and how do we use them?

Part of being able to offer you a customised service means that we have to use "cookies" in order to store and sometimes track information about you. "cookies" are features in a browser and they assign a unique identification to your computer.
Cookies remind us of who you are and enable us to deliver a superior and more personalised service. In a nutshell, cookies are files that we send to your computer, which assign it a unique identification. 

Cookies also help us to estimate the size of our audience. Each browser accessing our web site is given a unique cookie, which is then used to determine the extent of repeat usage. We also look at the usage of a registered user in contrast to use by an un-registered user.

You may choose not to accept cookies and our service will still operate if this setting is chosen. The browser can also delete cookies when deleting temporary internet files. However, this will affect all sites that have provided cookies.

We may also store information about you in cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on you computer in future, please refer to your internet browser's instructions by clicking 'Help' in its menu. Further information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of our site.


3. How do we use your information?


Your data is used to supply you with the services you have requested.  This is primarily to keep you updated about specific projects we are developing.  You should only receive information about specific projects you have registered for.

Our primary goal in collecting personal data is to provide you with a personal and customised experience on our network of sites. This includes personalisation services, interactive communications and other services. By knowing a little about you, we are able to deliver a more relevant content, and hence a better service. We research our users' demographics and their interests, based on the information provided to us upon registration as well as from information relating to their movement around our web site. We do this to understand and to better serve our customers’ needs and interests. This research is compiled and analysed on an aggregate basis.


4. Who is collecting information?


By providing us with your personal details, you are agreeing to that information being shared with the ScottishPower group of companies and certain other third parties (including agents and contractors working on our behalf) and third party websites (per our terms and conditions, as may be amended from time to time). For example, some services are offered in conjunction with another company. In order to provide those services to you, it may be necessary for us to share your personal data with another company. Please be aware that third party web sites that have links to or content on our web site may collect personally identifiable information about you. This privacy statement does not cover the practices of the owners of those websites linked to or having content on our site.


5. With whom do we share your information?


As a general rule, we will not disclose any of your personal data except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or to the ScottishPower group of companies and certain other third parties and third party sites as outlined in Clause 4 above.

Third party web sites have separate privacy and data collection practices. We have no responsibility or liability for those third party policies (or any other third parties). For more information regarding those third party policies, return to each third party site's home page and click on the information or privacy policy link of that home page


6. What security precautions are in place to protect your personal data from loss, misuse or inappropriate alteration, and who is responsible?


You may (i) edit the user details you have submitted to us; (ii) amend your preference as to the information or services which you receive; or (iii) unsubscribe form the supplier registration service by emailing us at Any updating of personal information or paying for any services are completed via our secure servers.

The ScottishPower Group have ultimate responsibility for the proper management of your personal data.   Like many businesses, we use data processors outwith SP to process data on our behalf. You will be reassured to hear that wherever your personal data is passed to an external data processor, your information is managed to the same high standard as it is within SP.

In accordance with the Data Protection Act 1998, we only work with data processors that offer security guarantees and we take reasonable measures to ensure their compliance. The data processor is only allowed to process personal data in line with our specific instructions and for no other purpose than it was originally intended.

You can ask for a description of any personal data we hold about you, what we’re using it for and who has access to it at any time. You’re also entitled to see that personal data.

If you want to exercise those rights, the Data Protection Act 1998 sets out that we can verify your identity (to make sure we’re not supplying personal data to the wrong person) and charge a £10 fee. Once we’ve received this fee and confirmed your identity, we have 40 days in which to respond, although we’re usually quicker than that.

To speed things along, it’s helpful if you can tell us exactly what you require, remembering that personal data consists of any information we hold about you electronically (including emails and recordings of telephone calls), as well as very limited paper files. Asking for all the personal data we hold about you is likely to take longer.

If you have any questions with respect to this policy or any other privacy matters please, or you wish to amend your service preferences, unsubscribe or request personal information, or data, please email us at